Before you start
- A Nashra account
- A Manychat Pro workspace connected to your Instagram Business account
- A trigger already set up (keyword reply, Story mention, or comment)
Setup
- 1
Create an Action Form in Nashra
In Nashra, open Grow → Action Forms, create a form, and set the response type to JSON. Tag it something like instagram-[campaign] so you can segment by source later.
- 2
Build your flow in Manychat
In Manychat, create a new Flow for the campaign. Before the webhook step, make sure you've collected the subscriber's email using Manychat's Ask for Email step.
- 3
Add a webhook action
Add an External Request action to the flow. Set the method to POST and paste your Nashra Action URL. Under Body (JSON), map each Manychat field to a Nashra field.
{ "email": "{{email}}", "first_name": "{{first_name}}" } - 4
Set content type
Under Headers, add Content-Type: application/json. Manychat won't send JSON without it.
- 5
Publish the flow and test
Publish your flow, then trigger it from your own Instagram account. You should see the subscriber in Nashra within seconds.
Troubleshooting
Manychat returns 'Invalid email'
The Ask for Email step may have stored an empty value. Add a validation step before the webhook to require a valid format.
Webhook fires but Nashra doesn't receive it
Double-check the Content-Type header and the JSON body. Manychat's test button shows the exact payload being sent — copy it and compare to Nashra's expected fields.
